strong woodem box packing. 

After-sale Services

After- sale Services are available with all new machine purchases . 

We can provide professional engineer to door to door service if clients need. 

2.Clients Training Services

 It is available for us to provide training service in clients’s factory or manufacturer factory, teach clients how to operate, maintaining the machines.

3. One year guarantee for whole machine except wearing part

4. Calling or door or door service

5 .User manual and detailed videos/CD

1.What informations should I offer to get a detailed quotation from you?

• Machine model,if you are sure this model can make your rope/ lace succesfully.
• The rope and lace size and photo, and the yarn qty braided together, If  neccessory, a rope/ lace  sample better for making sure the correct machine model.
• Machine photo you find from other factories

2.What is the most important thing to make sure before order?

• Machine working power: 220V/60HZ/3PHASE, 380V/50HZ/3PHASE ,440V/50HZ/3PHASE or others

3. Can you install the machine and make the machine running stablely for us after machine arrive?

• Our machine is mostly ready for running directly, as we already debugged the machine before shipping, you just need to follow our manual.
• Our sales are 24 hours online for after-sales service.
• For first time doing this business, we suggest you to study in our factory freely. 
• If neccessory, our technicians are available to service overseas,you only need to afford his air ticket, Accommodation
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4. What should we do if the machine strike during working?

• Our machine has 1 year guarantee, for easy worn down spare parts ,we have already shipped some together with the machine. In this guarantee year, these spare parts are free, you only need to pay freight cost.
• We after-sales technician are always available to offer technician support by long-distance or overseas.
• In some countries ,we have office or agent, you can directly ask our oversea technician to solve the problem in your factory.
• Our technician manager will visit some countries every year for after-sales service.